![]() ![]() Ticket-in and ticket-out capabilities at Cosmopolitan machines appeared to be operating normally. The resort’s operations were acquired by MGM last year, and as a result, an employee and gamblers said Saturday that MGM’s systems had yet to be fully integrated into the casino. “But what can you do? It’s out of our control.”įox is a MGM Rewards member and was told MGM would try to make up for the points that were not counted for her gambling during their stay, she said.īut nearby at The Cosmopolitan of Las Vegas, it appeared to be business as usual. “I’d say it’s a bother it’s time consuming,” said Fox, who added that she and John have been coming to Las Vegas for 32 years. Similarly to Park MGM, the machine she was playing at Aria was cash-only, but Aria is a larger casino, with longer wait times for an attendant to convert her winnings to currency. Julie Fox, who came into town on Tuesday from Omaha, Nebraska, with her husband, John, to celebrate her birthday, was staying at Park MGM, but walked over to Aria for some slot play before checking out Saturday. MGM Rewards kiosks and sports bet machines were also out while the hotel set up some temporary ATMs.Ī spokesperson for MGM said Saturday that the company did not have additional statements at the time, and instead referenced a frequently asked questions page on the company’s website. In the MGM Grand, some customers expecting slot payouts chatted with employees and other casino workers who roamed the floor with clipboards looking for people waiting. There has been no indication from MGM on when the current situation would be resolved and things will go back to normal, the employee said.Ī security guard for the Excalibur also said the casino has called in more security on the floor since the first day, with even executives pitching in to help floor staff ensure things run as smoothly as possible. One corporate MGM employee said the company has called everybody in - including those on the corporate level - to help the properties manage customers and guests and assist with slot payouts. Two employees at Park MGM said they received their paychecks, but an Aria card dealer said their payday wasn’t this past Friday, but next Friday, and wondered whether their paycheck would be impacted, despite not hearing anything from MGM about what the situation would be next week.Įmployees at the MGM Grand and Park MGM who did not want to be identified described the past week as rough and an all-hands-on-deck situation. ![]() On Friday, MGM websites were once again operational and employees were paid as planned, but a spokesman confirmed that employees still did not have access to their company emails. It is not known how much the dayslong cyber breach has meant to MGM’s bottom line, but as far as revenue from slot machines goes, it could be significant if fewer people were able to gamble, as the machines tend to make up 65 to 85 percent of the income earned by casinos, according to Forbes magazine. ![]() Honestly, I haven’t been paying much attention.” “I mean, it’s slightly inconvenient, but not horribly bad. A number of machines were closed down at Aria, where players were also being paid out in cash by attendants.Īt a slot carousel at Bellagio, Rachel Meerbaun of Ohio didn’t seem concerned as she played away at a cash-only video slot. Some of the machines were taken down because of the staffing it required to pay players by hand, a Bellagio slot supervisor said. Most machines were running at the MGM Grand and Bellagio on a cash-only basis early in the day, while online reservations for guest rooms were still down and patrons had to make reservations in person at the front desks of both properties.ĭozens of Bellagio slot machines were still unavailable for play in the morning, many shut down temporarily, as the computerized ticket-in, ticket-out system remained down.Īlso not working was the MGM Rewards card system that gives points for customer slot play to be redeemed for extra games, food, hotel rooms, merchandise and other amenities. (Las Vegas Review-Journal)Īmid carousels of large format slot machines with rolling video reels, attendants were on hand to pay out cash winnings to players at several MGM Resorts International casinos Saturday, nearly a week into a cyberattack that crippled operations at the company’s properties nationwide. MGM Resorts International’s Las Vegas properties continue to have technological issues during ongoing cybersecurity issues believed to be due to a cyberattack by hackers. Bellagio guests outside of the casino on Saturday, Sept. ![]()
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